Hotel City Sm Business & Spa Krakow | Krakow ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Gajowa 16, Krakow, Poland, 30-426

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room

Max:

1 person

110 sq. feet

Bed options:

1 Single bed

Shower

Heating

room details

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Guest Room

Max:

2 persons

165 sq. feet

Bed options:

2 Single beds

Shower

Heating

room details

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Triple Room

Max:

3 persons

195 sq. feet

Bed options:

3 Single beds

Shower

Heating

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Krakow 3.2 mi

Airports

John Paul II International Krakow-Balice (KRK) 12.0 mi

Katowice (KTW) 69.0 mi

Train

Krakow Plaszow Railway Station 2.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

Off-site parking lot

Baggage storage

Locker room

24-hour services

24-hour reception

General

No smoking on site
Wi-Fi
Free parking
Off-site parking lot
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Security
Baggage storage
Locker room
Elevator
Currency exchange
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key access

Sports & Fitness

Fitness center

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's menu

Spa & Leisure

Sun loungers
Garden area
Spa & wellness center
Turkish bath
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Massage

Room features

Heating
Terrace
Garden furniture
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Gajowa 16, Krakow, Poland, 30-426

Map view

street view

Gajowa 16, Krakow, Poland, 30-426

City landmarks

Castle

Wawel Royal Castle

2.4 mi

Square

Main Square

2.9 mi

Center of Old Town

Krakow's Rynek Glowny Central Square

2.8 mi

Franciszka Maryewskiego 3

Krakus Mound

1.9 mi

ul. Lipowa 4

Muzeum Krakowa

2.5 mi

Church

Chapel of St. Joseph in Krakow

1.2 mi

ul. Totus Tuus 32

Saint John Paul II Church in Krakow

3900 ft

Mall

Zakopianka Shopping Centre

1.0 mi

Kosciol pw. Matki Bozej Saletynskiej

2200 ft

Kaplica pw. Swietej Teresy z Lisieux w Borku Faleckim

2300 ft

Mall

Solvay Park

2500 ft

Museums

The Cloth Hall

2.9 mi

Museums

Oskar Schindler's Enamel Factory

2.5 mi

Church

Church of St. Bartholomew in Krakow

1.5 mi

Cinema City

2200 ft

Divine Mercy Sanctuary in Krakow-Lagiewniki

1.2 mi

Church

Wawel Cathedral

2.4 mi

Church

Church of St Michael the Archangel and St Stanislaus Bishop and Martyr and Pauline Fathers Monastery

2.0 mi

Church

Sanctuary of Divine Mercy

1.3 mi

Northeast corner of Plac Wolnica

Corpus Christi Church

2.2 mi

ul. Rzemieslnicza 20G Obok Parku Trampolin GOjump

GOkidz Park Rozrywki

4400 ft

Seminarium Duchowne Misjonarzy Matki Bozej z La Salette

3000 ft

Store

Centrum Handlowe Tesco

4300 ft

Rzemieslnicza 20G

GOjump Krakow-Mateczny Park Trampolin

4600 ft

Zgromadzenie Siostr Matki Bozej Milosierdzia

3000 ft

Cmentarz parafialny

4400 ft

Dom nowicjatu

3100 ft

Sala Krolestwa Swiadkow Jehowy

3100 ft

Plac Borkowski

3100 ft

Park Handlowy Zakopianka

3200 ft

Nearby

Kaplica pw. Swietej Teresy z Lisieux w Borku Faleckim

1100 ft

Restaurants

City SM

300 ft

ul. Gajowa 16

Dosirak

2500 ft

Zdunow 18B/U5

TASCA Ruczajnik

5200 ft

Ruczaj 39

4Seasons Restaurant

1.1 mi

ul. Sucha 1D

Olimp Solvay Park

4300 ft

Zakopianska 105

Siodme Niebo

1.1 mi

Zygmunta Milkowskiego 7

Reviews and Ratings

Reviews from guests about their experience.

64%

loved their spa retreat and can’t wait to return.

6.4/10

Nice

Rooms

7.6

Location

7.6

Service

9.4

Dining

8.4

Janet

United States of America, March 2025

5.4/10

I had a fantastic experience at Hotel City Sm Business & Spa, where the high-quality service left a lasting impression. The staff, particularly Ms. Irena, were incredibly friendly and accommodating. The only minor drawback was the dated interior, but the facilities were clean and well-maintained. Overall, I highly recommend this hotel for its convenience and comfort at an attractive price.

Rooms

9.0

The room was clean and spacious, though a bit outdated. I appreciated the ample storage space and the cleanliness of the bathroom, which came with essential toiletries.

Service

10.0

The staff were exceptionally helpful and friendly, going out of their way to assist with any requests. I felt well taken care of throughout my stay.

Location

9.0

The hotel's location was convenient, just a short walk to the tram station, making it easy to explore the city center while enjoying a quiet area for restful nights.

Dining

10.0

Breakfast was a highlight, with a wide variety of options that catered to all tastes. I enjoyed the quality of the meals and the pleasant dining area.

Facilities

8.0

The facilities were well-maintained, and I appreciated the 24-hour reception and available parking. However, the lack of a coffee/tea machine in the room was a slight inconvenience.

Henry

United States of America, January 2025

6.0/10

I had a pleasant stay overall. the service was really good, with friendly staff who were always ready to help. The breakfast spread was impressive, catering to various tastes. However, I did encounter a few issues with cleanliness and noise levels in the corridors that could use improvement.

Rooms

6.0

My room was clean and spacious, but the mattress felt quite old and uncomfortable. I could feel the metal springs, which affected my sleep.

Service

10.0

The staff were incredibly helpful and kind, making every effort to assist me despite any language barriers. their proactive attitude truly stood out.

Location

8.0

The hotel is located in a quiet area, which was nice for restful nights. it’s easily accessible by tram, though it's not in the city center.

Dining

8.0

The breakfast was excellent with a wide selection, though it felt a bit chaotic when a large group arrived. They could improve on keeping the food replenished more promptly.

Facilities

7.0

The amenities were satisfactory, though I did miss having a coffee/tea machine available throughout my stay. All other facilities were well-maintained and functional.

Ted

United States of America, January 2025

7.0/10

I had a good stay at Hotel City SM Business & Spa. The staff was friendly and attentive, making my experience enjoyable. However, some aspects of the accommodations felt a bit dated, and the spa access charge was unexpected.

Rooms

7.0

The room was clean and well-prepared, but the furniture seemed a bit old-fashioned. Moreover, there were no extra sockets for charging devices.

Service

9.0

The reception staff, especially Ms. Irena, provided excellent service. They were helpful and went out of their way to assist with my requests.

Location

7.0

The hotel was in a quiet area, which I appreciated. However, it was not in the city center, and I had to rely on trams for transportation.

Dining

9.0

Breakfast was a highlight, offering a wide range of tasty options. It was generous and satisfying, catering to various tastes.

Facilities

6.0

The spa was decent, but charging extra for hotel guests was disappointing. Overall, the facilities were clean but could use some updating.

Ricky

United States of America, November 2024

7.2/10

My stay at Hotel City Sm Business & Spa was quite enjoyable overall. The staff were incredibly helpful and attentive, which made my experience smoother. I appreciated the cleanliness and comfort of the room, though the breakfast options repeated over time could use a bit more variety. Additionally, the location, while peaceful, might require extra travel to the city center for those wanting to explore more.

Rooms

8.0

The room I stayed in was spacious and comfortable, contributing to a pleasant stay.

Service

9.0

The reception staff were friendly and proactive in helping plan my activities, making my visit enjoyable.

Location

7.0

The hotel's location was quiet and peaceful, providing a nice retreat despite being a bit farther from the city center.

Dining

7.0

While the breakfast featured a good selection of dishes, the options became repetitive over my stay.

Facilities

7.0

Overall, the facilities appeared well-maintained, though I was unaware of additional costs for amenities like the pool.

William

United States of America, November 2024

7.2/10

My stay at Hotel City Sm Business & Spa was enjoyable overall, featuring a clean room and a friendly atmosphere. The breakfast was impressive with a variety of options, although it can become repetitive if you're there for a longer period. A slight downside was the room's location, which involved navigating stairs with luggage, but the staff was quick to assist in relocating me to a more convenient room.

Rooms

8.0

The room was spacious and clean, although I had to switch rooms due to an inconvenient location away from the elevator. I appreciated the comfort, though I noticed the mattress could use some improvement.

Service

9.0

The staff was consistently friendly and attentive, especially during breakfast. They provided helpful recommendations and were quick to assist with room changes when needed.

Location

7.0

While the hotel is not in the city center, it offers a quiet environment. However, reliance on taxis or trams to get to main attractions can be a bit of a hassle.

Dining

8.0

Breakfast was a highlight with a wide selection of quality dishes available each morning. However, there was limited variety over several days.

Facilities

7.0

The hotel had basic amenities, and while I was pleased with the cleanliness and maintenance, I found the extra charge for the pool a bit unexpected.